Shipping policy

Last Updated: 21 September 2026

At UNAMED., we aim to process and ship your order as quickly as possible. Please review the information below before placing your order.

ORDER PROCESSING

Orders are generally processed within 2–5 business days after payment has been successfully received.

During new releases, sales, public holidays or periods of high demand, processing times may be longer.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

AUSTRALIAN SHIPPING

We ship Australia-wide.

Estimated delivery times will depend on your location and the shipping service selected at checkout. Delivery estimates begin once your order has been dispatched and do not include our processing time.

Please note that delivery timeframes are estimates and delays may occasionally occur with postal or courier services.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before payment is completed.

Any free-shipping promotions, if offered, will be subject to the conditions stated at the time of the promotion.

ORDER TRACKING

Where tracking is available, your tracking details will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional shipping charges may apply if an order needs to be resent due to an incorrect or incomplete address provided by the customer.

LOST, DELAYED OR DAMAGED PARCELS

If your tracking shows an unexpected delay or you believe your parcel may be lost, please contact us and we will assist you with the appropriate next steps.

If your order arrives damaged, please contact us with your order number and clear photos of the parcel and item so we can review the issue.

Nothing in this policy limits any rights you may have under the Australian Consumer Law.

INTERNATIONAL SHIPPING

If international shipping is available, the available destinations and shipping costs will be displayed at checkout.

International customers may be responsible for customs duties, taxes or import fees charged by their destination country. These charges are separate from UNAMED.'s shipping charges unless otherwise stated.

International delivery times may vary due to customs processing and local postal services.

PRE-ORDERS

If an item is sold as a pre-order, the estimated dispatch timeframe will be stated on the relevant product page.

If your order contains both pre-order and in-stock products, the items may be shipped together once the pre-order item becomes available unless otherwise stated.