Refund policy

Last Updated: 21 September 2026

At UNAMED. we want you to be happy with your purchase. Please read our Returns & Refund Policy before making your purchase.

CHANGE OF MIND & SIZE EXCHANGES

If you've changed your mind or ordered the incorrect size, you may request a return within 7 days of receiving your order.

To be eligible for a change-of-mind return, the item must be:

Unworn and unused
Unwashed
In its original condition
Free from marks, stains, odours, makeup or damage
Returned with all original tags attached

For approved change-of-mind returns, we offer a store credit or exchange rather than a cash refund.

Customers are responsible for return shipping costs for change-of-mind or incorrect-size returns.

Australian businesses aren't legally required to provide a refund or exchange simply because a customer changes their mind.

FAULTY OR INCORRECT ITEMS

If you receive an item that is faulty, damaged, incorrect or significantly different from its description, please contact us as soon as reasonably possible with your order number and clear photos of the issue.

Your rights for faulty products are protected by the Australian Consumer Law. Depending on the circumstances and whether the problem is major or minor, you may be entitled to a replacement or refund. For a major problem, the consumer can generally choose between a refund and replacement.

We will cover reasonable return shipping costs where required by law for an eligible faulty or incorrect item.

SALE ITEMS

Sale items are final sale for change-of-mind purposes, unless otherwise stated.

NON-RETURNABLE ITEMS

For hygiene reasons, we generally do not accept change-of-mind returns for items such as socks or other intimate/hygiene-sensitive products once opened or worn.

RETURN PROCESS

To request a return, please contact us at:

Email: unamedclothing23@gmail.com

Please include your full name, order number, item(s) you wish to return and reason for the return.

Do not send an item back until your return request has been reviewed and return instructions have been provided.

REFUNDS

Where a refund is approved, it will be issued to the original payment method.

Please allow time for your bank or payment provider to process the refund after it has been issued.

Original shipping costs are generally non-refundable for change-of-mind returns. This does not affect any entitlement you may have to recover shipping or other costs where required under Australian Consumer Law.

RETURN SHIPPING

Customers are responsible for ensuring change-of-mind returns are packaged securely.

We recommend using a tracked shipping service, as UNAMED. cannot take responsibility for change-of-mind returns that are lost before they reach us.

AUSTRALIAN CONSUMER LAW

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns & Refund Policy is intended to exclude, restrict or modify any rights or remedies you are entitled to under applicable Australian consumer law.